Buying On Elaza

Buying Items

To make a purchase, just click either the 'Buy Now' button on the item you're interested in. Subsequently, you'll be directed to a checkout screen to verify your order. Please remember that an Elaza account is necessary for placing orders.

Buying as a Guest

As a guest, you're unable to use buy now on items; however, you can still purchase items labeled as 'Buy Now.' Just click on the item, and you'll be directed to the checkout screen. Complete the form with your payment information and finalize your order.

Shopping Basket

If you find an item intriguing but aren't prepared to make a purchase, you can place it in your basket if you're a registered user. This enables you to resume your order at a later time. However, if the listing you added to your basket expires for any reason, the item won't be available when you decide to proceed with your order.

Payments

Payment for 'Buy Now' listings is processed during the checkout process using the provided details.

Contacting Paypal

If your payment for an item has been made through PayPal, kindly reach out to PayPal for any inquiries regarding your payment.

Paying with Credit or Debit Card

You can add a credit card or debit card to your Elaza account, or you can enter the details during the guest checkout process.

Managing Purchases

Your Purchasing history

Access your order history by navigating to your account profile and selecting the "orders" tab.

Elaza Order Number

Each order comes with a unique order number consisting of 12-16 characters, beginning with 'EL.' Locate this number on your order summary in your account profile's 'Orders' tab.

Feedback

Leaving Feedback

If you possess an account, you can leave feedback and a rating for any user or company you've made purchases from. Visit your order details via your account profile and click the 'Write a Review' button/icon.

Changing Feedback

You're able to edit feedback you've provided at any time. Head to your account profile, select 'Reviews,' and click the edit icon beside the review you wish to modify.

Seller Ratings

Sellers receive ratings on a scale of 0 to 5, and the displayed rating is the average across all received ratings.